Providers are busy seeing patients.  They do not have time to call a help desk if their system is crashing.  That is why HVA creates “Level I” support within every practice site.   Each of our clinets’ practices has its own super-user who can answer simple questions so providers can continue their daily routines without interruption.  Super-users can always “bump” a technical problem or system question to HVA’s help desk.  We specialize in providing assistance specific to each of our clients’ customized EMR system.  With HVA there will be no need to wait in long EMR vendor help desk queues only to get non-specific answers to your questions.